Terms & Conditions

1.

Definitions

• "Anjung Melur", "we", "us", "our" refers to the legal practice operating under that name at 17 Jalan Pahlawan, 25300 Kuantan, Pahang, Malaysia.
• "Services" refers to the family law services described on this website and in any engagement letter, including Separation Arrangements, Mediation Support, and Quiet Consultations.
• "User", "you" refers to any person accessing this website or engaging our Services.
• "Website" refers to the pages accessible at this domain.
• "Agreement" means these Terms and Conditions and any engagement letter or cost estimate provided to you.

2.

Acceptance of terms

By using this website, submitting an enquiry form, or engaging our Services, you confirm that:

• You are at least 18 years of age
• You have the legal capacity to enter into a binding agreement
• You have read and understood these terms
• You agree to be bound by them

If you do not agree with any part of these terms, please do not use this website or engage our Services.

3.

Service description and availability

Anjung Melur provides legal services relating to family matters, including separation arrangements and representation, mediation support and agreement drafting, and private consultations. Services are available to individuals resident in or with matters connected to Malaysia. The specific scope of any service is confirmed in writing before work begins.

This website and its content are provided for general information purposes only and do not constitute legal advice. A solicitor–client relationship is only formed when an engagement letter has been signed by both parties.

4.

User responsibilities

When using this website or engaging our Services, you agree to:

• Provide accurate and complete information when submitting enquiry forms or during consultations
• Notify us promptly if any information you have provided changes
• Use this website only for lawful purposes and in accordance with these terms
• Not attempt to gain unauthorised access to any part of this website or its systems
• Not submit enquiries on behalf of another person without their knowledge and consent

You acknowledge that the quality of legal advice depends on the accuracy of information provided to us. We are not responsible for consequences arising from inaccurate or incomplete information provided by you.

5.

Intellectual property

All content on this website — including text, structure, and design — is the property of Anjung Melur or its content suppliers and is protected by applicable intellectual property laws. You may access and view the website for personal, non-commercial purposes. You may not reproduce, redistribute, or commercially exploit any content from this website without our prior written permission. Documents we prepare for you in the course of a matter remain your property upon payment of our fees.

6.

Fees and payment

All fees are quoted in Malaysian Ringgit (RM). A written cost estimate is provided before any billable work begins. The following starting fees apply:

• Quiet Consultation: RM 145 (fixed, payable at or before the appointment)
• Mediation Support and Agreement Drafting: from RM 320
• Separation Arrangements and Ongoing Representation: from RM 635

For ongoing matters, fees are invoiced at agreed intervals and are payable within 14 days of the invoice date. Any variation to the agreed fee is discussed and confirmed in writing before additional work is undertaken.

Refunds: The Quiet Consultation fee is non-refundable once the appointment has taken place. For ongoing matters, fees for work already completed are not refundable. If a matter is discontinued before completion, you are responsible for fees up to the point of discontinuation.

7.

Service-specific terms

Quiet Consultation: A single appointment covering the client's legal situation and options. No files are opened, no documents filed, and no follow-up contact is made unless requested. A short written note is provided to the client.

Mediation Support: Preparation for and attendance at mediation sessions, and drafting of the resulting agreement. Scope is confirmed in writing. Attendance at sessions is subject to the rules of the relevant mediation body.

Separation Arrangements: Full representation from initial discussions through to final orders or agreements. The client may pause the matter at any point. The scope and estimated timeline are set out in an engagement letter. The client is kept informed of all developments and no correspondence is sent without their knowledge.

8.

Disclaimers

The information on this website is provided for general purposes only. It does not constitute legal advice and should not be relied upon as such. Every legal situation is different, and the content of this website may not apply to your specific circumstances.

We do not make any representations about the outcome of any matter we handle. Legal proceedings and negotiations involve factors outside our control, including the decisions of courts, mediators, and other parties. Engaging our Services does not guarantee any particular result.

9.

Limitation of liability

To the extent permitted by Malaysian law, our liability to you in connection with our Services is limited to the fees paid for the specific service in question. We are not liable for any indirect, consequential, or incidental loss arising from your use of this website or our Services.

Nothing in these terms limits liability for fraud, professional negligence, or any other matter that cannot be excluded by law. Our professional indemnity insurance is maintained in accordance with Malaysian Bar requirements.

10.

Termination of engagement

Either party may terminate an ongoing engagement by written notice. You may terminate at any time. We may terminate if fees remain unpaid after reasonable notice, if you provide false information, or if continuing the engagement would put us in conflict with our professional obligations.

Upon termination, you are responsible for fees for work completed to that point. We will provide you with copies of relevant documents upon receipt of outstanding fees.

11.

Governing law and dispute resolution

These Terms are governed by the laws of Malaysia. Any dispute arising from these Terms or from our Services will be subject to the exclusive jurisdiction of the courts of Malaysia, with Pahang as the preferred venue.

We encourage informal resolution of any concerns in the first instance. Please write to [email protected] and we will endeavour to address the matter within 14 days. If informal resolution is not possible, either party may refer the matter to the Malaysian Bar's complaints process or to the courts.

12.

General provisions

Entire agreement: These Terms, together with any engagement letter, constitute the entire agreement between us in respect of the matters they cover.

Severability: If any part of these Terms is found to be unenforceable, the remaining parts continue in full effect.

Waiver: Failure to exercise a right under these Terms does not constitute a waiver of that right.

Notices: Notices under these Terms should be sent to [email protected] or by post to 17 Jalan Pahlawan, 25300 Kuantan, Pahang.

13.

Changes to these terms

We may update these Terms from time to time. The revised date at the top of this page reflects the most recent update. Continued use of this website after a change constitutes acceptance of the updated Terms. Changes do not affect the terms of any engagement already in progress unless agreed in writing.